Help

Where to go for your issue: installation, license, account or contact.

This page points you to the right path: Download to install PANACHES Desktop, Account for license, subscription and reserved access, Plans before purchase, Contact if the issue remains unresolved.

Last updated: May 16, 2026

Windows or Linux installation

The Download page gathers the official Windows and Linux files, version information and the practical checks to review before installing.

Open Download

License, account and reserved access

The customer account is the right entry point to find a license key, reserved downloads, some premium resources and subscription management for an existing purchase.

Open Account

Before purchase

The Plans page explains the included trial, Monthly and Yearly subscriptions and the secure Stripe payment path.

View plans

When to use Contact

Use Contact for an issue that remains blocked after checking Download or the customer account, for example if you paid but did not receive your key. No response delay is promised.

Open Contact

Things to know

  • Use Download to retrieve the right official Windows or Linux file before trying to install.
  • Use Account if you have already paid, need to recover a license or are looking for a reserved download.
  • Use Plans if you are still comparing Monthly and Yearly subscriptions before purchase.

If something is blocked

  • If installation fails, go back to Download first to make sure you are using the right file for your system.
  • If you paid but did not receive your key, check your email and customer account first, then use Contact if needed.
  • To manage your subscription or billing, go through your customer account; payment itself remains handled by Stripe.
Does the website replace PANACHES Desktop?

No. The site is the media layer, community, resource library and download point. The desktop app remains the workspace.

Does the trial require a bank card?

No. The 7-day trial is included in the desktop application.

How do I manage my subscription?

From PANACHES, subscription management opens a secure Stripe customer session.

Do my creative files go to the cloud?

PANACHES is local-first. Software data stays local by default, except explicit online services such as Stripe for payment.

Does PANACHES use AI by default?

No. AI features are off by default. You choose to enable them from the application, for Amber AI or for the modules' AI panels.

Is an AI model installed automatically?

No. Public builds do not force any heavy model. Gemma 4 4B is offered as a recommended downloadable model from the application, but downloading it remains voluntary.

Can I use PANACHES without AI?

Yes. PANACHES remains a complete workspace for web, documents, code, notes, media and organization, even if you keep AI disabled.

Can I choose my own model?

Yes. Advanced users can add or select their own compatible local models, including GGUF models depending on the runtime used.

Why does PANACHES not provide an installer with an integrated AI model by default?

To keep the installer lighter, respect user choice and avoid installing several gigabytes of model files without explicit consent. Local AI remains available for people who want it.

What machine do I need for local AI?

The desktop base mostly depends on OS, RAM and storage. Amber AI models add their own needs: start with a light model, then adjust according to CPU, GPU, VRAM and observed latency.

Does local RAG replace human verification?

No. Amber AI helps retrieve and synthesize local sources, but citations, dates, excerpts and limits remain yours to verify before any decision or publication.

Can the integrated terminal run system commands?

The editor includes an integrated terminal for trying commands or checking scripts in your workspace.

What can I do if PANACHES feels slow with a large project?

Close unused items, choose a lighter AI model if needed, check available space and keep projects organized in clear folders.