Terms for the website, software and resources.

Last updated: May 16, 2026

Desktop software and license

PANACHES Desktop remains proprietary software. The included trial or an active subscription grants a right of use according to the applicable plan, without transferring ownership of the source code, brand or protected project assets.

Unauthorized uses

Unauthorized redistribution, resale, public re-sharing of the software or substantial copying of the website and its contents are not allowed.

Trial and public subscriptions

At this time, the public offer includes a 7-day trial inside PANACHES Desktop, followed by monthly or yearly subscriptions with secure payment handled by Stripe.

Payment, customer account and activation

Once payment is validated, a license key is sent by email to activate PANACHES Desktop. Subscription management, billing and some reserved downloads go through the PANACHES customer account and, when needed, Stripe’s secure customer portal.

Free and reserved resources

The website may publish articles, resources, prompts, templates and workflows that are freely accessible, while some content may be reserved for an eligible customer account or an active subscription. Unless stated otherwise, these materials are working supports that may be adapted for personal or professional use.

User responsibility

The user remains responsible for their files, projects, content, installed AI models, backups, final checks and decisions made from results produced by the software or by Ambre AI.

Reasonable limits

The website, software, Ambre AI and published resources evolve over time, without any promise of universal compatibility, continuous availability or guaranteed results for every use case.

Service evolution

PANACHES may evolve over time: features, modules, resources, plans, compatibility and licensing flows may be adjusted to improve or clarify the product.

Automatic renewal

PANACHES subscriptions are offered on a monthly or yearly basis, depending on the plan selected at the time of subscription.

Unless cancelled before the next renewal date, the subscription automatically renews for the same period and the amount corresponding to the current plan is charged through Stripe.

The renewal date and billing information are available from the customer account and the Stripe billing portal.

Cancellation

The user may cancel the subscription at any time from the customer account through the “Cancel your contract” function, which provides access to the Stripe billing portal.

Cancellation takes effect at the end of the period already paid for. Until that date, the user retains access to the features covered by the licence.

Cancellation does not result in a prorated refund for the current period, without prejudice to the right of withdrawal, statutory guarantees and any other mandatory consumer rights.

Confirmation of the cancellation and its effective date must be made available or sent to the user.

Right of withdrawal

For the first paid subscription to PANACHES, the consumer has fourteen days from the conclusion of the contract to exercise the right of withdrawal without having to provide a reason.

The request may be sent to contact@panaches.app. It must make it possible to identify the relevant subscription, in particular through the email address used for payment and, where available, the order or invoice reference.

Where the right of withdrawal is validly exercised, the amounts paid for this first subscription are refunded using the same payment method, unless otherwise agreed, no later than fourteen days after receipt of the request.

Once the refund has been processed, the subscription and the corresponding paid licence may be deactivated. This deactivation does not delete the user’s personal files and projects stored locally.

Refund policy

After the withdrawal period applicable to the first subscription has expired, subscription periods that have already started are not refunded on a prorated basis.

This rule does not limit the consumer’s statutory rights and does not apply in particular in the event of a duplicate charge, billing error, established fraudulent payment or where a refund is required by law.

MIRAYA STUDIO may also grant a refund as a commercial gesture after reviewing the circumstances, without this decision creating a general obligation for future requests.

Complaints and consumer mediation

Any complaint must first be sent to contact@panaches.app so that an amicable solution can be sought.

The appointment of the competent consumer mediator is currently being prepared. The mediator’s contact details and referral procedure will be published on the website and in these terms once the process has been completed.